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TRADUCTION À FAIRE

Petit Coulou offers a one-year (1 year) limited warranty covering only manufacturing defects. Any damage resulting from misuse, abuse or normal wear and tear, including that caused by airlines or other carriers, is not covered by our warranty. Defects may include:

  • Broken zipper or hardware
  • Sewing problems
  • Problems with the rigid structure
  • Broken elastics


If your claim falls within the warranty period, please provide us with your

  • name
  • address
  • telephone number
  • date of purchase and
  • description of the defect

Or contact customer service directly at 450-433-4272 ext. 221 or toll-free at 1-866-984-4888
Accepted warranty claims are eligible for a new product of equal value or repair. 

Only products purchased within the last 30 days directly on wwww.petitcoulou.com are eligible for a cash refund.

You must submit your proof of purchase, two (2) photos of your Petit Coulou and the completed form to services@petitcoulou.com

Here is an example of the photos you must provide:


Photo of the Petit Coulou taken from the front

Photo of the Petit Coulou close up taken