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Shipping and returns


Shipping is FREE for orders over 99$ (before tax) in Canada !

Shipping is FREE for orders over 125$ in the United States* !

Shipping fees for orders below 125$ are calculated automatically by Canada Post, depending on volume and weight of items. You can estimate your shipping fee directly from your cart.

Orders are shipped by Canada Post in the two business days following payment validation

- Orders shipped in Canada are delivered between 2 and 9 days.
- Orders shipped in the US are delivered between 4 and 15 days.
- Orders shipped internationally can take up to 40 days to arrive. We recommend to call our customer service before ordering to get more details for your specific location.

* Except for Alaska and Hawaii.

International orders (& Alaska and Hawaii): fees are automatically calculated by Canada Post, depending on volume and weight of items.You can estimate your shipping fee directly from your cart.

Return Policy of Petit Coulou products

Items purchased online can be exchanged within fifteen (15) days or returned within seven (7) days following the date of reception of your order by mail, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its price tag and in its original packaging.

A defective item purchased on line will be exchanged within fifteen (15) days of refunded within seven (7) days following the date of receipt of your order by mail, provided the merchandise is returned in its original condition, not washed, not worn, not altered, with its price tag and in its original packaging. Petit Coulou will pay the shipping costs for the return of a defective product. The new ite4m will be returned without shipping and handling charges.

For each request for exchange or return by mail, you must call the customer service at 450-430-0277. We will email a return label that you must print and affix to the return package and drop off at a Canada Post counter. We will not refund shipping costs if you return a package in any other manner than the one stated above.

For an exchange, we will contact you to confirm the availability of the requested item and details about the delivery. The exchanged item will be shipped without shipping and handling charges. For an exchange made within 7 days, if the price of the new item is lower, we will credit the amount you are entitled to using the original payment method upon receipt of the returned merchandise. If the price is higher, we will ask you for the necessary information to charge you the price difference.

For a refund, we will credit the amount using the same payment method used for the initial online purchase. The amount credited does not include shipping and handling fees and applicable taxes on this amount, if any, included in the initial online order charge. These costs are the customer’s responsibility.

Be sure to send merchandise exchanges or returns to the following address. You should have received a confirmation from us, as well as a return label from Canada Post. Petit Coulou Inc
Online Strore
32 boulevard de la Seigneurie Est
Blainville, Québec, Canada J7C3V5